Don’t always believe what you read

My review on reviews. Specifically relating to review services such as Trustpilot, based on a recent experience.

Now then. You might not know this, I don’t know if I’ve mentioned it. We’re selling our flat and hoping to move. Except we haven’t had a single viewing or viewing request via Purplebricks.

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Our flat has been listed on their website, and Zoopla, and with a premium rightmove listing (for an extra fee) for over a month, and we haven’t had a single sniff. Which is not what I expected based on the rave reviews.

So I submitted my own review of our experience and no sooner had I submitted it to the site than I received an email from Trustpilot.

purplebricks.com has reported your review because they don’t believe you’ve had a genuine buying or service experience. Reported reviews are temporarily moved offline.

Well then. In order for my real review to actually be seen by people who might be considering the service I had to:

  1. Find your order confirmation, invoice, delivery report or proof of service with purplebricks.com. The documents should show: the name of the business, your name, the date, and a reference number. See more here.

  2. Send your documents by replying to this email. We accept forwarded emails from purplebricks.com, screenshots of user registration/profile or similar, and pdf attachments.

When we receive your documentation, we’ll review it and get back to you.

I did that and am waiting to hear back, but how many people submit reviews and then can’t or don’t get around to sending over their proof. If Purplebricks do this to every negative review, they are really skewing their numbers.

So, don’t believe everything you read, because there is every chance it’s just one side.

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Trying to Move: first time buyers

So the hot topic at the moment is: We’re trying to buy a flat.

I’ve learnt a lot that I think would have been useful to know before we started and here it is:

1. Don’t trust Estate Agents – Seriously.

They cannot be trusted, even the nice seeming ones. We have been lied to about available parking, there was none, it was advertised with. We have been talked into signing documents we shouldn’t have signed. We have had them send our papers to the wrong solicitors. Assume the worst is my advice.

2. Get a personal recommendation for a good Solicitor.

Because they are hard to come by, but don’t expect that personal recommendation to work out well. It’s all a bit a gamble still.

3. Let everyone know when you NEED to move by

That will inform your completion date, make sure you ignore your estate agents saying “Yes, of course that is fine!” They don’t know. You will need to check with your solicitor, who will speak with the seller’s solicitor.

Keep your fingers crossed for us, we want to be in before Christmas…